Responsible Gaming
at heybajee
heybajee believes that gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. This page outlines the tools, policies, and support channels available to every Bangladesh player who wants to stay in control of their gaming experience.
At heybajee, we understand that the vast majority of our Bangladesh players gamble for entertainment — placing a bet on the BPL, spinning the reels on a favourite slot, or joining a live casino table for the thrill of the game. For most players, gambling remains a leisure activity that sits comfortably within their budget and daily routine. However, we also recognise that for a small number of individuals, gambling can develop from a harmless pastime into a behaviour that causes real harm.
That is why responsible gaming is not a compliance checkbox for heybajee — it is a genuine priority that shapes how we design our platform, train our support staff, and interact with our players. Every account registered on heybajee has access to the full range of responsible gaming tools described on this page, at no cost and with immediate effect once requested.
We ask all players to read this page carefully, familiarise themselves with the tools available, and reach out to our support team without hesitation if they have any concerns about their own gambling or the gambling of someone they care about.
to play on heybajee
for Bangladesh players
any responsible gaming tool
for urgent support requests
18+ Age Restriction
heybajee operates a strict minimum age policy. All players must be aged 18 years or older to register an account, make a deposit, or place any bet or wager on the heybajee platform. This policy applies to every Bangladesh player without exception, regardless of the payment method used or the type of game accessed.
During the registration process, every new player is required to confirm that they are aged 18 or above by ticking an age declaration checkbox. heybajee reserves the right to request age verification documents — including a Bangladesh National ID (NID) card, passport, or birth certificate — at any stage of the account lifecycle. If age verification cannot be completed satisfactorily, the account will be suspended and any pending withdrawals will be held pending resolution.
If a player is found to have provided false age information during registration, their account will be closed immediately. Any deposits made during the period of underage play will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or card) after deduction of any winnings generated, which will be forfeited. heybajee takes underage gambling extremely seriously and cooperates fully with any lawful authority investigating such incidents.
Protecting Minors
If you share a device with family members who are under 18, we strongly recommend installing a reputable parental control application on that device to prevent access to gambling websites. You should never share your heybajee login credentials with anyone, including family members. If you suspect that a minor has accessed your heybajee account, contact our support team immediately at support@heybajee and change your password without delay.
heybajee may request proof of age at any time. Players who are unable to verify their age will have their accounts suspended until verification is complete. Winnings accumulated during any unverified period may be withheld.
- Bangladesh National Identity Card (NID)
- Valid Bangladeshi or international passport
- Bangladesh driving licence (with photo and DOB)
- Birth certificate (for supplementary verification)
Documents must be current, unexpired, and clearly legible. Blurred or cropped images will not be accepted.
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. It can affect anyone, regardless of income level, education, or how long they have been gambling. Recognising the early warning signs is the most important step a player can take to protect themselves.
heybajee monitors gameplay patterns for indicators of problem gambling behaviour and may proactively reach out to players who show consistent signs of harmful play. However, our monitoring is a safety net — not a substitute for self-awareness. We encourage every heybajee player in Bangladesh to periodically review the warning signs below and reflect honestly on their own gambling habits.
Chasing Losses
Continuing to gamble in order to recover money that was lost in a previous session — often leading to even larger losses and increasing financial pressure.
Loss of Time Awareness
Spending significantly more time gambling than originally intended, losing track of how long sessions last, or gambling at unusual hours (very late at night or very early in the morning).
Secrecy & Concealment
Hiding gambling activity from family members or close friends, lying about the amount of time or money spent on gambling, or feeling shame or guilt after a gambling session.
Financial Strain
Using money set aside for rent, food, bills, or household expenses to fund gambling. Borrowing money from family, friends, or lenders to continue gambling or cover gambling debts.
Anxiety & Irritability
Feeling restless, anxious, or irritable when trying to cut down or stop gambling. Gambling as a way to escape stress, anxiety, depression, or difficult life circumstances.
Inability to Stop
Making repeated unsuccessful attempts to cut back on gambling, set limits, or stop entirely. Finding that previously set personal limits are regularly exceeded or abandoned.
Do not wait. Use the self-exclusion or time-out tools described in this page, or contact heybajee support directly at support@heybajee. Our support team is trained to assist Bangladesh players with responsible gaming concerns in a non-judgemental and confidential manner, 24 hours a day, 7 days a week.
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your relationship with gambling. Read each question and consider whether it applies to your gambling behaviour over the past 12 months. There are no right or wrong answers — this checklist is for your own private reflection.
- 0 Yes answers: Your gambling appears to be well controlled. Continue to set personal limits and monitor your play.
- 1–2 Yes answers: Some warning signs are present. Consider setting deposit limits or a cooling-off period on your heybajee account.
- 3 or more Yes answers: Your gambling may be causing harm. We strongly encourage you to activate self-exclusion and contact support or a specialist helpline.
This checklist is for your personal use only. heybajee does not collect or store your responses to this self-assessment. Your answers are entirely confidential.
Deposit Limits
Deposit limits are one of the most practical tools available to heybajee players who want to keep their gambling spending within a defined budget. A deposit limit sets a maximum amount that you are permitted to deposit into your heybajee account within a specified time period — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the period resets.
Setting a deposit limit does not affect your ability to play with your current account balance, withdraw winnings, or use any other platform feature. It simply prevents you from adding more funds beyond the amount you have decided in advance is appropriate for your situation.
heybajee processes deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Deposit limits apply across all payment methods collectively — not per payment method individually. This ensures that the limit cannot be circumvented by switching between bKash and Nagad, for example.
How to Set or Adjust a Deposit Limit
You can request a deposit limit by contacting heybajee support at support@heybajee or via live chat. When requesting a limit, specify the amount in BDT and the period (daily, weekly, or monthly). Limits take effect immediately upon confirmation.
Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour cooling-off period before the new, higher limit becomes active. This cooling-off period exists to prevent impulsive decisions made during a losing session from undoing the protection that a limit provides.
- Daily limit — maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6)
- Weekly limit — maximum deposit amount across any rolling 7-day period
- Monthly limit — maximum deposit amount across any rolling 30-day period
- Limits are denominated in BDT and apply across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
- Reductions take effect immediately; increases require a 72-hour waiting period
- You will receive a confirmation message when your limit is updated
Before making your first deposit, set a monthly limit that reflects your genuine entertainment budget — an amount you would be entirely comfortable losing without affecting your household finances. Review and adjust this limit periodically, not in the heat of a session.
Time-Out & Cooling-Off
A time-out is a short-term break from gambling on heybajee. Unlike self-exclusion (which is a longer-term measure), a time-out is designed for players who feel they need a brief pause — perhaps after a particularly long session, a run of losses, or during a stressful period in their personal life. During a time-out, your heybajee account remains open, but you will be unable to make deposits or place bets for the duration of the selected period.
24-Hour Break
A single-day pause. Useful after an impulsive session or when you simply need to step away and reset your perspective.
7-Day Time-Out
A full week away from gambling. Allows you to re-evaluate habits, catch up on finances, and reconnect with other activities.
30-Day Time-Out
A month-long cooling-off period. Recommended if you have noticed repeated patterns of chasing losses or overspending.
Custom Duration
Request any duration between 1 day and 6 weeks via heybajee support. We will accommodate your specific needs.
What Happens During a Time-Out?
When a time-out is active on your heybajee account, you will not be able to make any deposits via bKash, Nagad, Rocket, Upay, or card. Placing bets on sports markets (including cricket BPL and T20 matches) or playing any casino game — slots, live tables, or crash games — will be blocked. Promotional emails and SMS notifications from heybajee will also be paused for the duration of the time-out so that you are not tempted by offers while taking a break.
Your account balance is preserved during a time-out. Any pending withdrawals will be processed normally. When the time-out expires, you will receive a confirmation that your account is reactivated. You can request an extension to your time-out at any point before it expires by contacting support.
No. Once a time-out is activated on your heybajee account, it cannot be lifted before the selected period has expired. This is an intentional design decision: the value of a time-out comes from the commitment it represents. If you feel that a time-out is not a strong enough measure, consider activating a self-exclusion instead.
Contact heybajee support via live chat or email at support@heybajee and state that you would like to activate a time-out, along with your preferred duration. The time-out will be applied to your account within 30 minutes of your request being confirmed.
Self-Exclusion
Self-exclusion is heybajee's most serious responsible gaming tool. It is designed for players who believe they have a gambling problem and want to prevent themselves from accessing the heybajee platform for an extended period. Self-exclusion goes further than a time-out: it closes your account to all gambling activity, removes you from all marketing communications, and cannot be reversed for a minimum period.
Requesting self-exclusion is a courageous and positive step. heybajee's support team will process your request with respect and without judgement. We will also provide you with information about specialist support organisations that can help you address the underlying issues that led to your decision.
Self-Exclusion: What You Need to Know
- Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently.
- Once self-exclusion is active, you will not be able to log in, deposit, or place any bet on heybajee.
- Your account balance at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, etc.) within 5 business days.
- Self-exclusion cannot be lifted during the selected period — not even at your own request. This is non-negotiable.
- heybajee will cease all promotional communications for the duration of your self-exclusion and for 12 months after reactivation.
- At the end of the self-exclusion period, there is a mandatory 7-day reflection window before reactivation. You must actively confirm that you wish to reactivate.
- Permanent self-exclusion is irreversible. If you choose this option, your heybajee account will be closed permanently with no possibility of reactivation.
- 6 months (minimum period)
- 12 months (1 year)
- 36 months (3 years)
- Permanent closure (irreversible)
Email support@heybajee with the subject line "Self-Exclusion Request". Include your registered account email and preferred exclusion period. Your self-exclusion will be activated within 24 hours — usually much sooner. For urgent requests, use the live chat function for immediate assistance.
After Self-Exclusion Ends
When a finite self-exclusion period ends, heybajee will not automatically reactivate your account. Instead, you will enter a 7-day reflection window during which no gambling activity is permitted. At the end of this window, you must contact heybajee support and confirm in writing that you wish to reactivate your account. We may request that you complete a brief responsible gaming check-in before reactivation is granted. This process is designed to prevent impulsive reactivation and to ensure that the decision to return to gambling is genuinely considered and deliberate.
Support & Help Resources
heybajee encourages any player who feels that gambling is causing harm — to themselves or to people around them — to seek support beyond our internal tools. There are a number of internationally recognised organisations and approaches that provide confidential, non-judgemental help to people experiencing gambling-related difficulties. While dedicated gambling helplines specific to Bangladesh are still developing, the following resources and approaches are widely accessible.
Gamblers Anonymous
An international fellowship of men and women who share their experiences and support one another in recovering from a gambling problem. Meetings and online resources are available in multiple languages and formats, accessible from Bangladesh.
Mental Health Professionals
Licensed counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities are trained to help with behavioural conditions including problem gambling. Speaking to a mental health professional is a positive and effective step.
Family & Community Support
Sharing concerns with a trusted family member, friend, or community leader can be a powerful first step. Isolation often makes problem gambling worse — speaking openly about it is an act of courage, not weakness.
Kaan Pete Roi
Bangladesh's first emotional support and suicide prevention helpline. While not gambling-specific, their trained listeners provide confidential support for anyone experiencing emotional distress, anxiety, or mental health difficulties.
Self-Help Programmes
Structured self-help workbooks and cognitive behavioural therapy (CBT) programmes for gambling disorder are available online. These evidence-based approaches can be used independently or alongside professional support.
National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka provides outpatient services for behavioural and addiction-related conditions. Players in the Dhaka area may consider reaching out for an initial assessment.
Reaching out for help with a gambling problem is not a sign of failure — it is a sign of self-awareness and strength. Problem gambling is a recognised health condition, and effective treatment and support are available. heybajee will never penalise a player for seeking help, and our support team will always provide a compassionate, professional response to responsible gaming enquiries.
Getting Help from heybajee
heybajee's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming requests with care, speed, and complete confidentiality. Whether you want to set a deposit limit, request a time-out, activate self-exclusion, or simply talk through your concerns with a knowledgeable support agent, we are here for you.
All responsible gaming requests submitted to heybajee are treated as priority tickets. You will receive an acknowledgement within 30 minutes and full implementation of any protective measure within 24 hours — most measures are applied within 1 hour of your request being confirmed. You will never be pressured to continue gambling, offered a bonus as an alternative to a protective measure, or discouraged from using any of the tools described on this page.
Live Chat Support
Available 24/7 directly on the heybajee platform. The fastest way to reach our team for urgent responsible gaming requests. Response within 1 hour, typically within minutes.
Email Support
Send your request to support@heybajee. Use the subject line "Responsible Gaming Request" for priority handling. Response within 24 hours.
- Set or reduce a deposit limit
- Activate a time-out (any duration)
- Process a self-exclusion request
- Pause all marketing communications
- Provide external support referrals
- Arrange a responsible gaming review
Contact Our Responsible Gaming Team
- Email: support@heybajee
- Subject: "Responsible Gaming Request"
- Live chat: available on heybajee 24/7
- Priority response for all RG requests
- Fully confidential — no judgement
- English-language support for Bangladesh players
Gambling should always be entertaining and affordable. If it stops being fun, or if you find yourself gambling with money you cannot afford to lose, please stop and contact us. We are on your side. 18+ only. Play responsibly.
Safe Play, Every Day
Every heybajee player in Bangladesh deserves a gambling experience that is fair, secure, and within their control. These are the responsible gaming commitments we make to you.
Strict 18+ Enforcement
Every heybajee account is subject to age verification. We enforce our minimum age policy consistently and cooperate fully with any lawful investigation into underage play.
Free Player Tools
Deposit limits, time-outs, and self-exclusion are available to every registered heybajee player at no cost. There is no fee, no penalty, and no waiting period for activating protective measures.
Proactive Monitoring
heybajee monitors account activity for indicators of harmful gambling patterns. Our team may proactively reach out to players who show signs of problem gambling, even if no protective measure has been requested.
No Pressure, Ever
heybajee will never offer a bonus, free bet, or promotional incentive to a player who has requested responsible gaming support. Our commitment to player wellbeing always takes precedence over commercial interests.
SSL-Secured Accounts
All heybajee accounts are protected by 256-bit SSL encryption. Your financial data, payment details, and account activity are secured to industry-standard levels at all times.
Marketing Opt-Out
Any heybajee player can opt out of promotional communications at any time — simply contact support. Players on a time-out or self-exclusion are automatically removed from all marketing lists.
Play Smart. Stay in Control.
heybajee is here to make sure your gaming experience stays enjoyable. Explore our games, review our FAQ, or log in to manage your responsible gaming settings. 18+ only. Please play responsibly.